Shipping policy

Thank you for supporting Halle Sophia Gifts! Every piece is made with care, and we truly appreciate your patience while we create something special just for you.

Processing Time

Most orders are handmade to order and typically ship within 3–10 business days. During holidays and peak seasons, processing times may be longer. Current processing times are displayed on each product page.

Shipping

Once your order has shipped, you will receive a confirmation email with tracking information.

Delivery times vary depending on your shipping method and destination. While we do our best to estimate delivery dates, shipping times are not guaranteed and may be affected by weather, carrier delays, or other circumstances beyond our control.

Personalized Orders

Because personalized items are custom-made, please double-check all names, dates, and personalization details before placing your order. We create your item exactly as entered during checkout.

Lost or Delayed Packages

If your package appears to be delayed, please check the tracking information first. If you need assistance, contact us and we'll be happy to help investigate with the shipping carrier.

Halle Sophia Gifts is not responsible for delays caused by USPS, UPS, FedEx, or other shipping carriers.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your purchase.

If an incorrect address is provided and your package is returned to us, additional shipping charges may apply to resend your order.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damaged item and packaging. We'll work quickly to make it right.

Questions?

If you have any questions about your order, we'd love to help!

Please contact us at hallesophiagifts@gmail.com, and we'll get back to you as soon as possible.