Refund policy
Need Help?
Your happiness is important to us! If you're unhappy with your order, please don't hesitate to reach out. We genuinely want every customer to love their purchase and we will do our best to resolve any issues.
Please email us at hallesophiagifts@gmail.com with:
- Your order number
- A description of the issue
- Photos, if applicable
We'll respond as quickly as possible and work with you to find the best solution.
Personalized Items
Because personalized items are custom-made just for you, we do not accept returns or exchanges on personalized products.
If your order arrives damaged, defective, or there is an error with your personalization, please contact us within 7 days of delivery and we will work with you to make it right as quickly as possible.
Non-Personalized Items
Non-personalized items may be returned within 14 days of delivery.
To be eligible for a return, items must be:
- Unused and in their original condition
- Returned in their original packaging whenever possible
Customers are responsible for return shipping costs unless the return is due to our error or the item arrived damaged.